By Alex Puttonen
When a large, privately-owned sewer utility company wanted to improve service for their 16,500+ customers, they realized that digitizing their business processes would be the key to increasing efficiency and maximizing asset life cycles. Although there are various SaaS solutions aimed at water utility operations, the utility ultimately chose to create their own using a no-code platform. The utility now uses its own applications to manage daily operations. Staff at the office log incoming calls and dispatch work orders to field technicians. They then record all their work in intuitive apps on smartphones. Supervisors in the field also review the work being performed and can dispatch new work orders from the field as required, greatly increasing efficiency.
Read the full article in ES&E Magazine’s April 2022 issue:
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